Managed service

Managed Observability & Security

We operate your observability platform, monitor applications, infrastructure and security around the clock, and respond to incidents. Transparent packages from €1,490 per month, with contacts in Germany.
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Obseria apps and capabilities: observability, APM, infrastructure and integrations
Obseria home dashboard with service health, open problems, SLO compliance and ingestion
Obseria trace explorer with span list and span attributes
What is managed observability?

Observability and security monitoring as a service

Managed observability means that a specialized team operates your monitoring and observability for you: it collects logs, metrics and traces, defines meaningful alerts, assesses incoming signals and responds to incidents according to an agreed service level.

Managed security monitoring adds the security view: vulnerabilities, suspicious activity, cloud misconfigurations and security events are detected, prioritized and handled. Together, both give you one picture of availability, performance and security, and one partner who takes responsibility for it.

  • Operation of the Obseria platform, agents and integrations
  • Alert triage instead of alert floods
  • Incident response with runbooks and escalation
  • Monthly health report with recommendations
Managed Observability & Security

You are not buying a tool. You are buying peace of mind.

We run the platform, monitor your systems around the clock, assess what really matters, respond to incidents and keep improving your setup. You get one contact, clear reports and an operation you no longer have to worry about.

Delivered by the Obseria team together with our implementation partner Webect Digital Group GmbH, with contacts in Germany.

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  1. 01

    Operate

    We run and maintain the Obseria platform, agents and integrations for you.

  2. 02

    Monitor

    Infrastructure, applications, logs and security events, continuously.

  3. 03

    Assess

    We filter the noise and decide what is really critical, instead of sending you 500 alerts.

  4. 04

    Respond

    Escalation, runbooks and incident handling according to your service level.

  5. 05

    Optimize

    Monthly reports, trends and concrete recommendations for stability, security and cost.

Contract term

Billed monthly, 12-month term

Essential

Managed monitoring for small IT teams and SMEs that want reliable operations without their own on-call.

from€1,690per month, excl. VAT

You save 11 % compared to monthly

  • Service for up to 20 hosts / nodes
  • Each additional host €59 / month
  • One-time setup: €2,900

Plus Obseria platform usage, billed separately by consumption. Platform prices

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Observability & operations
  • Infrastructure & cloud monitoring
  • Uptime and synthetic checks
  • Alert triage during business hours
  • Escalation by phone and e-mail
  • Monthly health report
  • Support Mon–Fri 8:00–18:00
Security
  • Monthly vulnerability scan of hosts and libraries
  • Certificate and domain expiry monitoring
  • Patch recommendations in the monthly report
Most popular

Professional

Full-stack observability and security monitoring for companies with business-critical applications.

from€4,900per month, excl. VAT

You save 11 % compared to monthly

  • Service for up to 50 hosts / nodes
  • Each additional host €79 / month
  • One-time setup: €7,900

Plus Obseria platform usage, billed separately by consumption. Platform prices

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Observability & operations
  • Everything in Essential
  • APM, distributed tracing and log management
  • Incident response with runbooks
  • 24×7 on-call for P1 incidents
  • Monthly report + quarterly service review
Security
  • Everything in Essential
  • Detection of suspicious activity (logins, processes, network)
  • Cloud security posture: misconfigurations in AWS, Azure, GCP
  • Runtime application security: attacks on your applications
  • Prioritized security findings with remediation plan
  • Security incident response during business hours

Enterprise 24/7

Around-the-clock operations for critical platforms, regulated industries and complex environments.

from€13,400per month, excl. VAT

You save 10 % compared to monthly

  • Service for up to 120 hosts / nodes
  • Each additional host €99 / month
  • One-time setup: from €19,900

Plus Obseria platform usage, billed separately by consumption. Platform prices

Request offer
Observability & operations
  • Everything in Professional
  • 24×7×365 monitoring and incident response
  • Full incident management incl. communication and postmortems
  • SLA/SLO reporting
  • Named technical account manager, monthly reviews
Security
  • Everything in Professional
  • 24×7 triage of security events
  • SIEM integration, e.g. Microsoft Sentinel or Splunk
  • Security incident response incl. containment per runbook
  • Support with NIS2 reporting duties (24 h / 72 h)
  • Audit logs and evidence for ISO 27001 and NIS2 audits

All prices are service fees in EUR per month, excluding VAT. Obseria platform usage (ingestion and storage of telemetry) is billed separately by consumption according to the platform prices. Individual offers for larger environments on request.

Compare packages

EssentialProfessionalEnterprise 24/7
Service & response
Service hoursMon–Fri 8–18Mon–Fri 7–20 + P1 24×724×7×365
Response time P1 (critical)4 hours1 hour30 minutes
Response time P2 (high)Next business day4 business hours2 hours
ContactService teamService teamNamed technical account manager
Infrastructure monitoring
Servers, VMs, Kubernetes, cloud
CPU, RAM, disk, network, capacity
Uptime and synthetic checks
Application observability
APM, errors, response times–
Distributed tracing–
Real user monitoring–Add-on
Log management
Central logsBasic
Log anomaly detection–
Security monitoring
Vulnerability scan (hosts, libraries)MonthlyContinuousContinuous
Certificate and domain expiry monitoring
Suspicious activity detection–
Cloud security posture (AWS, Azure, GCP)–
Runtime application security–
SIEM integration, security event triage––24×7
Security incident response–Business hours24×7
Support with NIS2 reporting duties–Add-on
Alert management & incident response
Alert triage and noise reductionBusiness hours24×7
Escalation and runbooksEscalation
Incident communication and postmortems–P1
Reporting
Monthly health report
SLA/SLO report, security findings, trends–
Service review–QuarterlyMonthly
Compliance evidence (e.g. NIS2, ISO 27001 audits)–Add-on

What we take off your hands

Infrastructure monitoring

  • Servers, VMs, Kubernetes, cloud
  • CPU, RAM, disk, network
  • Capacity and certificates

Application observability

  • APM and error tracking
  • Response times and Apdex
  • Distributed tracing

Log management

  • Central logs
  • Anomaly detection
  • Retention by policy

Security monitoring

  • Suspicious activity
  • Vulnerabilities
  • Cloud security, SIEM/security events

Alert management

  • No flood of 500 alerts
  • We assess what is critical
  • Deduplication and prioritization

Incident response

  • On-call, 24×7 optional
  • Escalation and runbooks
  • Communication with your team

Reporting

  • Monthly health report
  • SLA/SLO and security findings
  • Trends and recommendations
Reporting

Your monthly health report

Every month you receive a clear report for IT and management, with the most important developments and concrete recommendations. Professional and Enterprise customers also discuss it with us in a service review.

  • Availability, SLA and SLO fulfilment
  • Incidents, response and resolution times
  • Alert statistics: received vs. escalated
  • Security findings and their status
  • Performance and capacity trends
  • Platform usage and cost optimization
  • Prioritized recommendations for the next month

Add-ons

Additional hosts / nodes

Service for more hosts: Essential €59, Professional €79, Enterprise €99 per host and month.

24×7 upgrade for Professional

Full 24×7 monitoring and response for all priorities: + €3,900 per month.

Real user monitoring

Frontend performance and Core Web Vitals for Professional: from €690 per month.

Compliance evidence pack

Monthly evidence for audits, e.g. NIS2 or ISO 27001, for Professional: €690 per month.

Onboarding in 2 to 4 weeks

  1. Week 1

    Kick-off and inventory

    Systems, applications, responsibilities, escalation contacts and existing tools.

  2. Week 1–2

    Setup and integration

    Rollout of agents and OpenTelemetry, integrations, dashboards, alert rules and runbooks.

  3. Week 2–3

    Calibration

    Thresholds, SLOs and escalation paths are tuned together with your team.

  4. Week 3–4

    Go-live

    Start of managed operation with the agreed service level and the first monthly report.

Request your offer

Tell us about your environment. We will get back to you within one business day with a proposal and a date for a short scoping call.

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In-house vs. managed

What it takes to do it yourself

In-house teamObseria Managed
24×7 coverageTypically 5–6 people for shift coverage around the clockIncluded in Enterprise 24/7, optional for Professional
Know-howObservability, SRE and security specialists must be hired and retainedExperienced team, knowledge shared across many environments
ToolingSelection, operation and updates of several toolsObseria platform operated and maintained for you
Alert noiseEvery team tunes its own rulesCentral assessment: only relevant incidents reach you
ReportingBuilt manually when there is timeMonthly health report and service reviews
CostsSalaries, on-call allowances, tools, trainingFixed monthly service fee plus platform usage

The comparison is a general orientation; the effort for your own team depends on your environment and requirements.

Who it is for

Managed observability is a good fit if you

have no dedicated SRE or on-call team

Your IT team should focus on projects instead of night shifts.

must meet NIS2, ISO 27001 or industry requirements

You need documented monitoring, incident handling and evidence.

run business-critical applications

Online shops, portals, SaaS products or ERP systems where every minute of downtime counts.

want to replace several monitoring tools

One platform and one partner instead of a patchwork of tools and contracts.

Learn more

Security & reliability use case

Runtime security, audit logs and NIS2 readiness.

Reduce alert fatigue

How to get from alert floods to relevant pages.

NIS2 monitoring requirements

What NIS2 means for logging and incident reporting.

Platform pricing

Usage-based prices for the Obseria platform.

Managed service FAQ

With the self-service platform, your team operates Obseria itself and pays by usage. With Managed Observability & Security, we take over operation, monitoring, alert assessment, incident response and reporting at a fixed monthly price.

No. The package price covers the managed service: operation, monitoring, alert assessment, incident response and reporting. Usage of the Obseria platform is billed separately and transparently by consumption, at the prices in the Platform tab. That way you only pay for the telemetry you actually use.

Monthly (cancellable monthly after a 3-month minimum term), 12, 24 or 36 months. Longer terms reduce the monthly price; with 36 months we also halve the one-time setup fee.

The Obseria team together with our implementation partner Webect Digital Group GmbH. You have fixed contacts in Germany and get support in German or English.

Only as agreed. We define in the runbooks which actions we may take ourselves, for example restarting a service, and which require your approval. Every action is logged.

Yes. You can upgrade at any time. A downgrade is possible at the end of the current term.

Our managed service starts at €1,490 per month (Essential, 36-month term) and goes up to Enterprise 24/7 from €11,900 per month. Platform usage is billed separately by consumption. A one-time setup fee applies depending on the package.

A managed SOC focuses on security events. Managed observability covers availability, performance and errors of your applications and infrastructure. Our packages combine both, with security services growing from vulnerability scans in Essential to 24×7 security event triage and SIEM integration in Enterprise.

Yes. The service is provided by the Obseria team together with our implementation partner Webect Digital Group GmbH, with contacts in Germany. Data residency in the EU is available.

Get peace of mind for your operations

Request an offer or talk to us about your environment.

Request offerView packages & prices