Observability for travel: from search to check-in, without friction
Follow every search, booking and payment across GDS, PMS and partner APIs, and keep travelers moving during peaks and disruptions
Booking engines that survive flash sales
How travel companies keep search, availability and payment fast under extreme load.
Read nowTravelers book elsewhere in seconds.
Search and booking depend on GDS, channel managers and payment providers, while demand spikes with sales, holidays and disruptions.Third-party dependencies everywhere
Availability, pricing and booking rely on GDS, NDC, channel managers and payment providers you do not control.
Extreme demand peaks
Flash sales, holiday seasons and irregular operations multiply traffic within minutes.
Look-to-book economics
Slow search and failed payments cost bookings directly, while third-party API calls cost money per request.
12% higher booking conversion
Faster search and fewer payment errors after optimizing with RUM and tracing.
2 min to detect revenue drops
Bookings per minute are monitored next to error rates and API latency.
40% fewer costly partner API calls
Tracing exposed redundant availability requests to external providers.
99.99% booking availability proven
Synthetic checks of search and booking from 20 regions.
Observability use cases for Travel & Hospitality
From search to stay: where travel and hospitality companies start with Obseria.Search and booking
Search and availability tracing
Trace searches across GDS, NDC and channel manager calls and find slow or redundant partner requests.
Distributed tracingBookings and revenue per minute
Bookings, look-to-book ratio and payment approvals in real time next to technical health.
Business observabilityBooking funnel experience
Real user monitoring and session replay show where travelers abandon search, extras or payment.
Digital experienceTravel day and stay
Check-in apps and kiosks
Monitor mobile check-in, boarding passes and self-service kiosks, especially during disruptions.
Digital experiencePMS and property systems
Trace reservations, room assignment and payment through property management and POS systems.
Application observabilityAI travel assistants
Monitor quality, cost and guardrails of chat assistants for rebooking and customer service.
AI observabilityPeaks and disruptions
Peak and sale readiness
Forecast load for sales and holidays and verify critical journeys with synthetic checks beforehand.
PredictionsDisruption handling
Scale rebooking services and notification pipelines automatically during irregular operations.
AutomationFraud and bot protection
Detect scraping bots, credential stuffing and payment fraud attempts at runtime.
Application securitySecure payments, protected travelers
Travel companies process payment and passport data at scale. Obseria monitors it without exposing it.
- PCI DSS 4.0Masking of card data in logs and traces, monitoring of payment pages.
- GDPRMasking of passenger names, passport and loyalty data before storage.
- PSD2 strong customer authenticationMonitor authentication steps and their impact on payment conversion.
- NIS2Incident detection and reporting support for air transport operators.
- European Accessibility ActMonitor accessibility-relevant errors in booking journeys.
During our biggest sale of the year, we saw a channel manager slow down and switched sources before conversion dropped. We had never been that fast before.
The Obseria platform for Travel & Hospitality
Digital Experience
RUM, session replay and synthetics for booking journeys.
Learn moreApplication Observability
Tracing across GDS, NDC, PMS and payment.
Learn moreBusiness Observability
Bookings and revenue per minute next to IT health.
Learn moreApplication Security
Bot, fraud and attack detection at runtime.
Learn moreTravel & Hospitality observability FAQ
Yes. Calls to GDS, NDC and channel manager APIs are traced as part of each search and booking, with latency, errors and volume per provider.
Tracing shows redundant or cacheable availability requests to external providers, so teams can reduce costly API calls.
Yes. Names, passport numbers, loyalty IDs and card data are masked in Obseria Pipeline before storage.
Yes. Mobile apps are monitored via SDKs, kiosks and property systems via the Obseria Agent or OpenTelemetry.
Business KPIs reveal rebooking backlogs early, and automation scales rebooking and notification services when demand spikes.
Every booking, every journey, without friction.
See how Obseria protects search, booking and check-in.